Business Representative

About the Opportunity
W.B. Mason is expanding its Sales organization and seeking a motivated Business Representative to join our growing team!

Seeking individuals with a strong work ethic and proactive mindset, ready to take the initiative to succeed in a performance-driven environment, the ideal candidate for this role will be energetic, enthusiastic and willing to learn. Including paid training, this role will consist of providing exceptional customer service, making outbound telephone calls and communicating professionally through daily email outreach to build rapport with new and existing business customers to promote our products and services.

If you have a “Will do! Must achieve!” attitude and desire to grow, we want to hear from you – apply today!

Proud to offer a rich and competitive compensation and benefits program to our employees, this role offers

• Consistent weekly pay with sales performance incentives
• Monday through Friday; no weekends
• Blue Cross Blue Shield Health Plans with $0 deductible (in-network) for all plans, with various plan designs to meet you and your family's needs
• Company-paid Cell Phone Plan with unlimited text, talk and data; add a family member for only $55/month per line!
• Superior Dental / Vision coverage, FSAs, free EAP, Company-paid life insurance, 401(k) and more!

About Us
At W.B. Mason, we believe in more than just delivering workplace essentials – we’re passionate about building stronger communities. An American owned and operated company since 1898, for over 125 years we’ve been a proud part of the neighborhoods we serve, supporting the people and businesses that make them thrive. A leader in B2B eCommerce, Supply Chain Management and Distribution, you’ve probably seen our iconic red and yellow trucks, adorned with the image of our founder William Betts Mason, as they deliver tens-of-thousands of orders each day throughout New England and the Eastern United States.

Originally built on Office Supplies, we’ve since expanded to offer innovative, cost-effective and customized solutions to an ever-evolving set of business requirements; selling and delivering over 15 product lines that span from Janitorial Supplies, Food Service, Shipping & Packaging, Breakroom and Furniture to everything in between for every type of business.

Essential Duties and Responsibilities

• Makes outbound calls to business prospects, promoting W.B. Mason’s wide range of products and services, with a strong focus on achieving goals and delivering results
• Serves as a consultant by explaining product features and benefits; making recommendations based on customer needs and interests
• Must meet minimum performance requirements of 100 outbound calls or 4 hours of talk-time per day
• Informs customers about new services and offerings
• Maintains continuous email communication with customers
• Educates customers on competitive pricing and assists in comparing and contrasting services
• Effectively sells the value of W.B. Mason products and services by aligning features, benefits and pricing with customer needs
• Exercises sound judgement within the scope of empowerment, acting in the best interest of both the customer and W.B. Mason
• Builds strong customer relationships and presents a positive image of W.B. Mason through professional internal & external communication, utilizing soft-skills such as active listening, problem solving and respectful probing techniques.

Knowledge, Skills, and Abilities

• Must be able to type at least 25 words per minute
• Must be able to maintain regular, consistent and punctual attendance
• Must be able to communicate effectively over the phone in a professional manner
• Must be computer-savvy with strong attention to detail, excellent grammar, and professional email etiquette
• Must be able to work assigned work schedule (AM/PM) and attend all required training sessions
• Possesses excellent verbal and written communication skills, with strong interpersonal tact
• Highly organized, capable of managing multiple tasks simultaneously
• Demonstrates a strong work ethic and self-motivation

Education and/or Experience

• High School Diploma, or equivalent
• Previous phone sales experience preferred, but not mandatory

Minimum Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, walk, speak and hear. The employee is frequently required to sit. The employee is frequently required to use hands and fingers for data entry. The employee must regularly lift and/or move up to 25 pounds. The Employer retains the right to change or assign other duties to this position.

W.B. Mason Company, Inc. will endeavor to make a reasonable accommodation to the known physical or mental limitations of qualified individuals with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process may contact us at ADAassistance@wbmason.com or 1-888-926-2766.

Equal Opportunity Employer
W.B. Mason Company, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.